How to Record Calls in Brightcall.ai: A Step-by-Step Guide

Recording calls is an essential feature for businesses that want to ensure quality customer service, compliance with regulations, and performance monitoring. Brightcall.ai offers a straightforward solution to record calls through its platform. In this guide, we'll walk you through the steps to enable call recording in Brightcall.ai

Step 1: Log in to Brightcall.ai

Log in to your Brightcall.ai account using your email and password. Once you're logged in, you'll see the dashboard with a list of campaigns or widgets.

Step 2: Select the Campaign

Select the campaign or widget you want to record calls for. For instance, if you want to record calls from US Canada, click on that campaign.

Step 3: Navigate to the Call Tab

Once you click on the campaign, you'll see a navigation menu on the left side of the screen. Select the "Call" tab from the navigation menu.

Step 4: Enable Call Recordings

On the Call tab, you'll see an option called "Call Recordings." Toggle the switch to the "on" position to enable call recordings for that campaign.

Step 5: Save Call Recordings

Once you turn on call recordings, all incoming calls will be recorded and saved as an audio file. You can access these recordings by clicking on the "Call Recordings" tab.

Step 6: Deactivate Call Recordings

If you want to stop recording calls for a particular campaign, navigate to the Call tab, and toggle the "Call Recordings" switch to the "off" position. When call recordings are deactivated, all incoming calls will not be recorded and won't have the empath 3 file.

Conclusion

Enabling call recordings in Brightcall.ai is a simple process that can help your business monitor performance, ensure compliance, and improve customer service. By following the steps outlined in this guide, you'll be able to record calls effortlessly for any campaign or widget.