Gartner 2025 Software Trends: What AI Call Center Buyers Expect
In 2025, businesses are ready to invest in software—but they’re being more selective than ever. The latest Gartner Digital Markets Report shows that 82% of growing companies plan to boost their software budgets, especially in areas like IT security and AI. But bigger budgets also bring bigger expectations.So, what does that mean for AI call center platforms like Brightcall?